Terms of Service
Effective Date: December 15, 2025
Welcome to Epic Life
At Epic Life, we're committed to transparency and clarity. These Terms of Service ("Terms") explain what you can expect from us and what we expect from you when you use our website, web or mobile application, health intelligence services, and any optional features or integrations you activate (collectively, the "Service")..
When you use Epic Life, you're entering into a legal agreement with Ampk Labs Limited, registered in England under company number 15491223, trading under the brand name Epic Life ("Epic Life," "we," "us," or "our"). By continuing to use our Service, you agree to these Terms. If these Terms don't work for you, please don't use our Service.
Our Commitments to You
We will always be transparent about how our Service works
We will protect your rights and privacy
We will communicate any changes to these terms clearly and promptly
We will maintain high security standards to protect your data
We will respond quickly to any concerns you raise
We will treat you and your data with respect
1. Our Service
1.1 Epic Life Service and Plans
The Epic Life Plan that you select will include some combination of features from our Service. These features include:
Epic Life Digital Platform:
Platform Access: Ongoing access to our digital platform (available via mobile application or web browser, depending on your plan). This provides health metrics, and data visualisations based on your active data inputs.
AI Health Intelligence Companion: Continuous access to our AI-driven conversational tool that provides explanations, actions, and insights for personalised and preventative healthcare, based on the data available within your account
Blood biomarker tests (Where Applicable):
Optional Blood Testing: Your Plan may include our blood biomarker testing service
In order to provide you with your blood biomarker test results, you will need to supply the necessary blood samples to our accredited third party lab service
This can be done via an at home nurse visit, or by booking an appointment at one of our testing sites, depending on availability and your selected plan.
The lab runs the tests and generates the results which are provided in the Epic Life platform when complete.
As and when your plan ends you will no longer have access to your results.
Connected Devices and Integrations (e.g., Wearables - Where Applicable):
Optional Integration: Your Plan may support the integration of third-party devices or data sources (such as fitness trackers, smartwatches, or other health apps) to enhance your health insights.
Onboarding: In order to access data from these sources, you must successfully complete the relevant onboarding process and grant Epic Life the necessary permissions to access this data.
As and when your plan ends, Epic Life will no longer fetch new data from that source and you will not be able to access the data.
Data Upload (Where Applicable):
Optional Data Upload: Your Plan may include support for uploading existing personal health data (such as blood test results or health records)
Data Accuracy and Verification: You are solely responsible for the accuracy, authenticity, completeness, and legality of any data, documents, or records you upload to the Epic Life Platform (“Uploaded Data”). You acknowledge that Epic Life does not verify, and is not responsible for, the quality or correctness of any Uploaded Data, and any insights or recommendations generated by the Service based on such data are contingent upon its accuracy.
Use of Uploaded Data: By uploading data, you grant Epic Life the necessary permissions to access, process, store, and utilise the Uploaded Data in accordance with our Privacy Policy.
As and when your plan ends, you will not be able to access the Uploaded Data.
1.2 Important Health Disclaimer: Not Medical Advice
Epic Life is a health intelligence service designed to provide information and insights about your health and wellbeing. It is not a medical device.
You explicitly acknowledge and agree that:
No Medical Care: We do not provide medical services, clinical diagnostics, or healthcare. Our Service is informational only and is NOT a substitute for professional medical advice, diagnosis, or treatment.
No Doctor-Patient Relationship: Use of our Service does not create a doctor-patient relationship between you and Epic Life.
Not a Medical Device: Our Service is not a medical device under UK Medical Device Regulations. It is intended for general wellness and lifestyle tracking only, not for the diagnosis, cure, mitigation, treatment, or prevention of any disease.
AI Limitations: Our AI Health Intelligence Companion uses generative artificial intelligence. While we expressly design our systems to reduce the likelihood of errors, this technology can still occasionally generate incorrect, misleading, or "hallucinated" information. You should never rely on the AI's output for medical decisions without verifying it with a qualified professional.
Non-Medical Nature: Our fees are specifically for non-medical information services. Our Service does not constitute a medical expense and does not make use of any publicly funded or publicly insured healthcare services.
Always consult qualified healthcare providers for:
Medical questions or concerns
Detailed interpretation of test results
Diagnosis or treatment of health conditions
Changes to medications or treatment plans
Emergency medical situation
In case of a medical emergency, call emergency services immediately.
By using Epic Life, you acknowledge and agree that you understand these limitations and will seek appropriate medical care when needed.
1.3 Service Limitations
You acknowledge and agree that:
Evolving Features: Our Service may evolve over time. We reserve the right to add, modify, or remove features (including specific data integrations or AI capabilities) at our sole discretion.
Third-Party Data: We rely on data from third-party sources (e.g., labs, wearable manufacturers). We cannot guarantee the accuracy, completeness, or timeliness of this external data. If your wearable device records incorrect heart rate data, our insights based on that data may also be incorrect.
Service Availability: We cannot guarantee that the Service will be uninterrupted, timely, or error-free. We reserve the right to suspend the Service for maintenance, updates, or operational reasons.
Lab Results: Blood biomarker test results are typically provided within 1 week from collection, but unexpected delays may occur. Occasionally, tests may fail despite proper sample collection, in which case we may request additional samples.
2. Using Our Service
2.1 Eligibility Requirements
To use our Service, you must:
Age and Location: Be at least 18 years of age and have a home address in the United Kingdom
Medical Safety Exclusions: You must NOT:
Be pregnant;
Have had a heart attack, stroke, major surgery, or other significant health events in the last six months;
Be currently treated for an eating disorder (such as anorexia or bulimia) or a psychotic disorder, unless you have expressly confirmed with your treating doctor that this Service is safe for you.
Condition Management: If being treated for any chronic medical condition (including type 1 or type 2 diabetes, chronic kidney disease, cancer), have checked with your treating doctor that this Service is safe for you
Device & Sample Requirements (Where Applicable):
For plans including Wearable Integration: You must provide and use a supported device (e.g., Apple Watch, Garmin, Oura) and grant us the necessary data access permissions during onboarding.
For plans including Blood Testing: You must provide blood samples for biomarker testing during the onboarding process and annually thereafter (or as specified by your plan).
Please discuss your use of this platform with your doctor if you are under specialist medical care or become under specialist medical care during your Plan Period.
2.2 Account Creation and Security
When you create an account, you agree to:
Provide accurate, current, and complete information about yourself
Maintain and promptly update your account information (including updating any connected devices if they change).
Keep your password secure and confidential
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorised use of your account or breach of security.
Not share your account with anyone else
We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms.
3. Plans and Payment
3.1 Plans & Terms
Plans: We offer different tiers of service (each a "Plan"), which may include different features such as digital-only access or blood biomarker testing.
Plan Period: By purchasing a Plan, you secure access to the Service for a specific period of time associated with the given Plan (the "Plan Period").
Service access: Regardless of the Plan selected, your plan is a commitment for the Plan Period that begins on the date you place your order or redeem your gift code.
Non-Refundable: Your upfront payment guarantees access for the Plan Period and is non-refundable if you choose to stop using the Service before the Plan Period finishes (subject only to your statutory cooling-off rights in Section 7).
3.2 Payment Processing
Authorisation: Payments are processed securely through our third-party payment processors.
Charges: You agree to pay all charges associated with your selected Plan.
Taxes: All fees are inclusive of VAT and other applicable taxes.
Price Changes: We reserve the right to change our Plan pricing. If we do, we will provide you with at least 30 days' notice before any potential renewal of your Plan.
3.3 Automatic Renewal (where applicable)
Renewal: If your Plan is part of an annual Membership, to ensure uninterrupted service, your Membership will automatically renew at the end of the Plan Period for a further 12-month period.
Notification: If your Plan is part of an annual Membership, we will notify you via email before your Membership renews.
Cancellation: If your Plan is part of an annual Membership and you do not wish to renew, you must cancel your Membership before the renewal date by email to cancellations@epiclife.co
3.4 Gift Purchases
Purchase: You may purchase a prepaid Epic Life Plan code as a gift for another person ("Gift Code").
Validity: Gift Codes are valid for 12 months from the date of purchase. If not redeemed within this period, the Code expires and the value is lost.
Redemption: The Recipient must redeem their Gift Code and create an account to activate their Plan.
Term: The Recipient's Plan Period begins on the day they redeem the Code, not the day you bought it.
Refunds: Refunds for unredeemed Gift Codes can only be requested by the original purchaser within 14 days of purchase. Once a Code is redeemed, no refunds can be issued.
4. Your Data and Privacy
4.1 How We Handle Your Data
We collect and process your personal data as necessary to provide our Service. Depending on your specific plan and active integrations, this may include account information, data from connected devices, blood test results, and other health-related metrics.
Our complete data practices, including what we collect, how we use it, and your rights, are detailed in our Privacy Policy. Please review it carefully. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
4.2 Health Data and Consent
Our Service is fundamentally based on analysing your health data to provide personalised insights. While we process most personal data on the basis of performing our contract with you, health data requires additional protection.
For this reason:
Explicit Consent: We require your explicit consent to process your health data (including blood results and device data). This consent is requested during the purchase process..
Right to Withdraw: You may withdraw your consent at any time by contacting privacy@epiclife.co.
Consequence of Withdrawal: Please note that because processing this health data is essential to the core functionality of our AI and health insights, withdrawing consent will prevent us from delivering the Service and will result in the immediate termination of your Plan.
4.3 Data Security
We take comprehensive technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include encryption, access controls, and regular security assessments. However, you acknowledge that no system is 100% secure.
4.4 Third-Party Services
Our Service integrates with trusted third parties to provide core functionality. Depending on the features you use, this may include:
Laboratory Partners: For processing diagnostic tests (where applicable).
Data Integration Partners: For connecting with third-party apps or wearables (if enabled).
Infrastructure Providers: For cloud hosting, AI processing, and payments. When using our Service, your data may be shared with these providers strictly as necessary to deliver the Service.
4.5 Research
With your explicit consent, which you may change at any time, we may use de-identified data for:
Research into nutrition, health, and wellness
Research into preventative health care insights and action plans
5. Intellectual Property & Data Rights
5.1 Who Owns What
You Own Your Health Data: You retain full ownership of the raw data you provide to us (such as your blood test results and wearable logs). We don't claim ownership of your personal health history.
We Own the Platform: Epic Life owns the "brain" of the operation—including our app design, code, brand, and the AI models and algorithms used to generate your insights.
5.2 Permission to Use Your Data
To provide the Service, we need your legal permission to process your information. By using Epic Life, you grant us a licence to use your data solely to:
Deliver Your Results: Analyse your inputs to generate your personal health scores and AI responses.
Improve the Service: Use de-identified (anonymous) data to train our AI models and improve accuracy for everyone.
5.3 Your Personal Licence
We grant you a personal, non-commercial right to use our Platform and the insights it generates for your own health journey. You agree not to copy our code, resell our insights, or attempt to reverse-engineer how our AI works.
6. User Rights and Responsibilities
6.1 What You Can Do
As an Epic Life member, you can:
Access and use our Service for your personal health and wellness needs
Connect supported third-party devices or apps to enhance your experience (where included in your specific Plan).
Receive personalised health insights and recommendations
Participate in our community features where available
Provide feedback to help us improve
6.2 What We Ask You Not To Do
You agree not to:
Misuse the Service or AI:
Manipulate the AI: Attempt to "jailbreak," manipulate, or trick the AI Health Intelligence Companion into providing harmful, illegal, or medical advice that bypasses our safety guardrails.
Harmful Code: Upload or transmit viruses, malware, or use automated scripts ("scraping") to collect data from our Service.
Illegal Use: Use the Service for any illegal purpose or to promote illegal activities.
Account Sharing: Share your login credentials or allow others to access your personal health account.
Content Restrictions:
Harmful Guidance: Share medical guidance or advice that could be harmful to other users.
Abuse: Post offensive, discriminatory, or inappropriate content in any community areas or AI chats.
Spam: Promote commercial products without authorisation.
Intellectual Property:
Copying: Copy, distribute, or reverse-engineer any part of our Service or AI models (as detailed in Section 5).
Branding: Use our name, logo, or branding without our written permission.
We take these restrictions seriously. We reserve the right to suspend or terminate your account immediately if you violate these rules, particularly regarding AI manipulation or abusive behavior.
7. Plan Changes, Cancellation, and Termination
7.1 Statutory Right to Cancel (Cooling-Off Period)
You have a legal right to change your mind and cancel your Plan within 14 days of:
The start of your Plan Period; or
If your Plan includes an annual Membership, the start of any annual renewal period
If you cancel during this Cooling-Off Period, we will refund your payment in full, subject to the following deductions for services you have already used:
Diagnostic Costs: If a blood test kit has been dispatched or a nurse visit completed, we will deduct the cost of these services and logistics from your refund.
Service Usage: If you have accessed the digital platform or AI Health Intelligence Companion, we reserve the right to deduct a pro-rated amount for the days the Service was available to you.
7.2 Cancellation After the Cooling-Off Period
After the 14-day window has passed, your Plan is considered a fixed commitment for the Plan Period.
No Refunds: If your Plan includes an annual Membership, you may cancel your upcoming renewal at any time, but no refunds will be issued for the current active term.
Continued Access: You will continue to have full access to the Service and your health data until the end of your Plan Period.
7.3 How to Cancel
To cancel, contact us at cancellations@epiclife.co.
7.4 Plan Pausing
In exceptional circumstances (such as pregnancy or serious illness), we may, at our sole discretion, allow you to pause your plan. Pausing freezes your access and extends your Plan Period by the duration of the pause. Contact support to discuss your situation.
7.5 Termination by Epic Life
We may suspend or terminate your Plan immediately if you breach these Terms, misuse the AI Health Intelligence Companion, or if we are required to do so by law.
8. Legal Framework
8.1 Disclaimers
While we strive to provide a high-quality service:
"As Is": The Service is provided "as is" and "as available."
No Warranty: We do not warrant that the Service (including AI outputs) will always be error-free, legally accurate, or uninterrupted.
Third-Party Data (where applicable): We do not warrant the accuracy of data we receive from your connected devices (e.g., wearables) or third-party apps. If your input data is incorrect, our insights will be too.
Expectations: We do not warrant that the specific health results will meet your personal expectations.
8.2 Limitation of Liability
Epic Life is not liable for any harm, injury, or adverse health outcomes that may result from following insights, recommendations, or information provided through our Service. You acknowledge that our Service provides general health intelligence, not medical advice (as detailed in Section 1.2), and that you are solely responsible for verifying information with a healthcare professional.
To the extent permitted by law:
Financial Cap: Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us in the 12 months preceding the claim.
Indirect Damages: Epic Life is not liable for indirect, incidental, special, or consequential damages (such as loss of data, loss of profits, or emotional distress).
Third-Party Partners: While we carefully select our laboratory and integration partners:
We are not liable for independent clinical errors, equipment failures, or data breaches that occur within a partner's systems.
We are not liable for delays caused by postal services or lab logistics outside our reasonable control.
Events Outside Control: We are not liable for failure to perform our obligations if caused by events outside our reasonable control (force majeure).
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under UK law
8.3 Your Responsibilities
You agree to:
Use the Service in accordance with these Terms
Provide accurate health and account information
Protect your account credentials
Not misuse the Service in ways that could harm others
8.4 Governing Law and Disputes
These Terms are governed by the laws of England and Wales
Any disputes will be heard exclusively in the courts of England
Your statutory consumer rights under UK law are not affected
We encourage resolving concerns through our complaints process before legal action
8.5 Relationship Between Documents
These Terms, along with our Privacy Policy and any other published policies, form our complete agreement
If any provision is found invalid, the remaining provisions stay in effect
If we don't enforce a right, that doesn't mean we waive it for the future
8.6 Assignment and Transfers
You may not transfer your rights under these Terms to others
We may transfer our rights and obligations to others with notice to you
This might happen during a company reorganisation or acquisition
9. Changes to Terms or Service
9.1 Changes to Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements.
Notification: We will notify you of significant changes via email or an in-app notification.
Acceptance: Continued use of the Service after changes become effective indicates your acceptance.
Material Changes: If a change materially affects your rights, we will provide you with reasonable notice and the opportunity to cancel your Plan before the new terms apply.
9.2 Changes to Service
We are constantly evolving our Service. We may change, update, or discontinue any aspect of the Service (including features, AI capabilities, or supported integrations) at any time.
Material Reduction: If we discontinue a core feature that materially reduces the value of your Plan (e.g., removing the AI Companion entirely), you will have the right to cancel your Plan and receive a pro-rata refund for the remainder of your term.
9.3 Communication
We will communicate with you primarily through the application and email. Please ensure your contact information remains current.
10. Getting in Touch & Resolving Issues
At Epic Life, we value your feedback and aim to resolve any concerns quickly.
If you have questions or complaints:
Email: Contact us at complaints@epiclife.co with details about your concern.
Process: We will acknowledge receipt within 2 business days. A member of our team will investigate and aim to provide a full response within 10 business days.
Escalation: If you are not satisfied with the outcome, you can request that your issue be escalated to senior management.
For general inquiries:
Email: hello@epiclife.co
Post: Epic Life, Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ