Our Promises to You
- We will never sell your personal data to anyone
- We will always be clear about how we use your data
- We will only keep your data for as long as we need it
- We will use industry-standard security to protect your information
- We will make it easy for you to access your data
- We will respond quickly to any questions or concerns you have
If we ever need to change how we use your data, we'll tell you first and ensure you're happy with the changes.
Introduction
Epic Life ("we", "us", "our") believes in complete transparency about how we handle your personal information. We understand that trusting a company with your data is a significant consideration - especially when it comes to health and wellness. This policy explains, in plain English, exactly how we use any personal information you provide through our website epiclife.co.
We want you to feel confident about sharing your information with us, so we've made this policy as clear and straightforward as possible. If anything isn't clear, please do ask us - we're here to help.
Epic Life is registered as AMPK LABS Limited, a company registered in England under company number 15491223 with a registered office at Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ.
What Information We Collect
We believe in collecting only what we really need. At present, that's:
- Your email address - so we can keep you updated about Epic Life
- Any additional information you choose to provide in the signup form - to help us understand your interests
- Technical information about your browsing behaviour on our website using cookies and similar technologies - to make our website work better (see our Cookie Policy for details)
We won't collect anything else without telling you first.
How We Use Your Information
We use your personal information to:
- Add you to our waitlist for Epic Life services
- Send you updates about Epic Life, including product launches, news, and promotional offers (you can opt out of marketing communications at any time)
- Send essential service communications about your waitlist status
- Understand how visitors use our website through anonymised analytics data
- Develop and improve our services
- Comply with our legal obligations
You will receive approximately 1-2 emails per month with updates. All marketing communications will include an unsubscribe option.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you explicitly agree to join our waitlist and receive marketing communications
- Legitimate Interests: To develop and improve our services and protect our website
- Legal Obligation: To comply with legal requirements
How We Keep Your Information Secure
We take appropriate technical and organisational measures to secure your information and protect it against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These include:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Staff training on data protection and security
- Industry-standard hosting infrastructure
However, no method of electronic transmission or storage is 100% secure. Whilst we strive to protect your personal information, we cannot guarantee its absolute security.
How Long We Keep Your Information
We will keep your waitlist information until:
- You ask us to remove it
- You unsubscribe from our communications
- 24 months after your last interaction with us
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to correct any mistakes in your information
- The right to request we delete your personal information
- The right to object to direct marketing
- The right to withdraw consent
- The right to complain to the ICO (www.ico.org.uk)
To exercise these rights, please contact us using the details below.
Who We Share Your Information With
We do not sell your personal data. We may share your information with:
- Service providers who help us operate our website and communications:
- Our Cloud Hosting provider (e.g. Google Cloud Platform)
- Our website analytics provider (e.g. Google Analytics)
- Our email communications provider (e.g. Mailchimp)
- Law enforcement or regulatory bodies where we are legally required to do so
All our service providers are bound by strict data processing agreements and will only process your data according to our instructions.
International Transfers
Our operations are based in the UK. However, some of our service providers may process personal information outside of the UK/EEA. When this occurs, we ensure appropriate safeguards are in place, including:
- Using Standard Contractual Clauses approved by the UK Information Commissioner's Office
- Ensuring service providers are located in countries with adequate data protection as determined by the UK
- Implementing additional technical and organisational measures as required
Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. Substantial changes will be notified to you via email.
Contact Us
For any questions about this privacy policy or our privacy practices:
- Email: privacy@epiclife.co
- Post: AMPK LABS Limited, Salisbury House, 29 Finsbury Circus, London, EC2M 5SQ
If you have any concerns about how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO).
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.